Refund policy

Return & Refund Policy

We have a 14-day refund policy, which means you have 14 days after receiving your item to request a refund.

At DanMaison, we do not keep physical inventory. Therefore, we do not require items to be returned in most cases. If you are not satisfied with your purchase, you will be eligible for a refund after review.

To request a refund, please contact us at support@danmaison.com with your order number and a brief explanation of the issue.

Refunds are issued once your request is reviewed and approved. Approved refunds will be processed back to your original payment method. We promise to process all refund requests promptly after receiving them.

You can always contact us for any return or refund questions at support@danmaison.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon reception and contact us within 7 days if the item is defective, damaged, or if you received the wrong item.
In such cases, we may request photos or additional details to evaluate the issue and provide a replacement or refund.

Non-Refundable Items

Refunds are not available for:

- Gift cards

- Final sale or clearance items

- Items damaged due to misuse or normal wear and tear

If you are unsure whether your item qualifies, please contact us before submitting a request.

Exchanges

We do not offer direct exchanges. If you wish to receive a different item, we recommend requesting a refund (if eligible) and placing a new order.

European Union 12-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or request a refund within 12 days of receiving your order, for any reason and without justification.
Please contact us at support@danmaison.com to initiate the request.