Shipping policy

Shipping Policy

At DanMaison, we work with trusted global suppliers to deliver high-quality products directly to our customers. This allows us to offer competitive pricing and unique products. We are currently shipping to the UK, US, Canada and New Zealand.

Order Processing

  • Orders are processed almost instantly after payment confirmation.
  • Once your order is processed, it is prepared for shipment and handed over to the carrier.

Please note that processing time is separate from shipping time.

Shipping Times

Estimated delivery times vary depending on your location and the supplier fulfilling your order. However, our goal is always a fast and smooth delivery.

  • Estimated shipping time: 24 to 72 hours after the order has been received by our suppliers. Note that this is the time it takes for your parcel to leave the warehouse after the order has been placed.
  • Estimated Delivery time: Overall considering the processing and shipping times. Delivery can take from 7 to 10 Business days.

Shipping times are estimates and may vary due to factors beyond our control, such as customs clearance, carrier delays, or high-demand periods.

Shipping Fees

  • Shipping costs (if applicable) are clearly displayed at checkout before you complete your purchase.
  • Any promotional free shipping offers will be indicated on the product page or at checkout.

Order Tracking

  • Once your order has shipped, you will receive a confirmation email with tracking information.
  • Tracking updates may take couple of days to appear after the order is shipped.

Incorrect Address or Delivery Issues

  • Please ensure that your shipping address is complete and accurate at checkout.
  • DanMaison is not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

If you believe there is an issue with your delivery, please contact us at support@danmaison.com.

Customs, Duties, and Taxes

  • International orders may be subject to customs fees, duties, or taxes imposed by your local authorities.
  • These charges are the responsibility of the customer and are not included in the product price or shipping cost unless stated otherwise.

Delays

While we strive to deliver orders within the estimated timeframe, delays can occasionally occur due to customs, carrier issues, or unforeseen circumstances.
DanMaison is not liable for delays once the order has been handed over to the shipping carrier.

Contact Us

If you have any questions regarding shipping, please contact us at support@danmaison.com.